It’s time to fix OMNY! After a prolonged and somewhat disastrous initial rolllout, MTA has made some improvements to OMNY, but still failed to deliver the convenient, transparent, and equitable payment solutions that riders deserve.
Riders continue to report issues with accessing transfers, reaping the benefits of the fare capping, and experiencing customer service snafus. All while facing increased fare enforcement consequences and a looming fare increase in January.
We were promised an upgraded system, and it’s time for the MTA to deliver it!
We’d like to get a better understanding of what ongoing issues you’re still experiencing, and whether you’d be interested joining our campaign to Fix OMNY.
Have you had an issue using OMNY in 2026? Complete the form and tell us about your experien